Frequently Asked Questions

Frequently Asked Questions


Can I see my artwork before printing?

How long does the printing and framing process take?

Is my photo good to use?

Do you draw all pets?

Can I make custom requests?

How do you create your portraits?

Do you offer digital files of the artwork or only physical prints?

What is ArtSafe Guarantee


What are your shipping charges?

Will you send me a tracking number?

Is the packaging secure enough to protect the portraits?

Returns & Refunds

Can I return the product?

Product was damaged upon arrival. What should I do?

What is your refund policy?